Support
Keeping it running is our job.
Support comes with every subscription: we host, monitor, update and back up the product, and answer the people who use it within a guaranteed response time.
What we do
What support covers.
Every client runs the same product, so a fix made for one client reaches every client.
What you get
What you can count on.
- 01
A guaranteed response time.
Every agreement sets how fast we answer, and it is never left open.
- 02
Always the current version.
Fixes and improvements as they ship; new features as your agreement provides.
Tell us the problem. We’ll tell you whether one of our products solves it.
Tell us how the work runs today. If one of our products fits, we will show you how it would work for you — and if none does, we will say so.